Frequently Asked Questions
What are your postage and shipping fees?
There is free postage for orders over $50. However, for orders under $50, we charge a $8.90 postage and handling free. This will be automatically calculated in your total when you Check Out.
How long will it take to be delivered?
Your order will be processed and dispatched within 2-4 business days (Monday – Friday, excluding public holidays). We primarily use Australia Post Services for all shipping within Australia, which normally takes 3 – 5 business days to deliver.
Are we able to pick up in store?
Yes, there is an option to pick up at our flagship store. Just select the “Pick Up” option when checking out on the online store. We will notify you via email when your order is ready. This is to ensure we have your items in stock, particularly when there are large orders. Please print or show us your confirmation email when picking up your order.
Do you do Whole Sale orders?
Yes, we do. Please contact us at email@example.com for any inquiries.
Where can we purchase your items?
You can either purchase our items online, or in store at our café.
Where are you located?
Our Matcha House café is located at 4/80 Grote Street Adelaide SA 5000. Click on "Contact Us" in the header for more information.
How much Matcha powder should I used when making Matcha?
Two (2) grams of Matcha powder is an ideal serve, which equated to half a teaspoon. You can always use more or less depending on your preference.
Where is our Matcha sourced from?
We source our Matcha powder from Kyoto, Japan, a prefecture famous for its tea production.
Why are some Matcha powders more expensive than others?
The prices of Matcha powder is dependent on the quality, or grade that of Matcha that is produced, reflecting the its taste and appearance. See below regarding our quality of Matcha. However, we are able to offer premium Matcha powders at competitive prices through our Japanese contacts and pass the savings onto you.
How much caffeine does Matcha contain?
For every 1 gram of Matcha powder, is there about 25-30mg of caffeine, lower than a regular coffee which contains about 80 – 100mg of caffeine. In addition, Matcha Powder contains high levels of amino acid L-theanine, which has a calming effect which decreases the jittery effects observed when drinking coffee. Therefore, those with caffeine sensitivities are able to enjoy Matcha more than coffee.
When does Matcha have an expiry date?
Matcha has a best before date of 1 years. Matcha powder will start to degrade, becoming dark and bitter, losing its healthy properties.
How do you properly store Matcha?
Matcha is best stored in an airtight container (or packet), in a dry, cool area. This helps to reduce oxidation, ensuring the Matcha keeps its bright green colour and natural flavour for longer. You can also keep it in the fridge, keeping Matcha fresh.
What is the difference between Matcha and Sencha Green Tea?
Although both are forms of green tea, the biggest difference is the way it look as a result of the way they are processed. Sencha is the dried green tea which is more commonly known, prepared with as loose-leaf or in tea bags. It is grown in direct sunlight and undergo a steaming process to accentuate different characteristics and aromas. The tea is prepared by steeping or brewed in hot water. Whereas Matcha is grown in the shade during the final months before the green tea is cultivated, which helps to boost the L-theanine content. It is then stone-ground to produce the fine delicate powder. Matcha Powder is dissolved in water.
What type Grades of Matcha powder do you sell?
At Matcha House, we only sell Premium Japanese Matcha Powder. As Matcha begins to gain popularity, there are increasing suppliers who sell green tea powder which may be sourced from China and India and packaged as “Matcha”, but lacking the high quality which Japan strictly upholds. This includes being grown in the shade, hand-picked during cultivation, grading and sorting, de-stemming and de-veining, and stone-grinding to the delicate powder. They often appear as a less-fine powder, usually a dull yellow-ish green in colour, and has a harsh bitter taste which is a misconception of Matcha.
High quality Matcha powder has a clean/pure bitterness, and only becomes stronger depending on the concentration used. It appears as a fine powder, similar to that of flour, and appears of a brighter green colour, becoming dark once oxidised. These are the characteristics of our Matcha Powder which we are proud to deliver to our customers, all sourced from the tea fields of Kyoto, Japan.
What is ceremonial Matcha?
Ceremonial Matcha is one of the highest grades of Matcha that is used in traditional Japanese tea ceremonies. It is only used for drinking as a tea, prepared using a Chasen, a bamboo whisk to produce a layer of froth over the tea. It is not intended for cooking or making other drinks such as lattes or smoothies.
If you have any further questions or feedback, please email us on firstname.lastname@example.org, we would love to hear from you.